What information we collect
We collect only what you choose to give us, plus what we need to keep the website running securely.
Information you provide
When you fill out our contact or demo request form, we collect:
- Your full name
- Your organization or agency
- Your official email address
- Your phone number (optional)
- Your country or region
- The subject and content of your message
We only use this information to respond to your enquiry and to follow up as part of a legitimate business discussion. If you email us directly, we collect the contents of that correspondence.
Technical information
Like all websites, our servers may automatically log limited technical data when you visit, including your IP address, browser type and version, device type, pages visited, and request timestamps. This data is used solely for security monitoring, abuse prevention, and website performance — not for marketing profiling or third-party advertising.
How we use the information
We use the information collected for the following purposes only:
- Responding to enquiries — to reply to demo requests, deployment questions, and research discussions you initiate
- Business records — to maintain records of communications for legitimate administrative and contractual purposes
- Security and operations — to protect the website from unauthorized access, abuse, and technical failures
- Legal obligations — to comply with applicable Indian and international laws where required
We do not sell personal information. We do not use contact details for unsolicited marketing. We do not build advertising profiles from your data.
Cookies and local storage
This website uses minimal browser local storage — specifically, a single preference flag that records whether you have acknowledged the cookie notice. This prevents the banner from reappearing every time you visit. No third-party tracking cookies are set by default.
If analytics tools are introduced in the future, we will update this policy and display a new consent request before enabling them. See our Cookie Policy for the full breakdown.
Retention and security
We retain contact form submissions and email correspondence only for as long as reasonably necessary — typically for the duration of the business discussion plus a standard recordkeeping period, or longer if required by law or contractual obligation.
We apply administrative, technical, and organizational safeguards appropriate to the nature of the information we hold. No internet transmission is completely secure; we take reasonable steps but cannot guarantee absolute security.
Third-party service providers
Service providers who assist in hosting, securing, or operating this website may have access to limited technical information. These providers process data on our behalf under appropriate contractual protections. Where data is transferred across borders, we use measures appropriate to the transfer and applicable law.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access — request a copy of personal information we hold about you
- Correction — ask us to correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to legal retention requirements
- Restriction — ask us to restrict processing in certain circumstances
- Objection — object to certain types of processing
- Portability — receive your data in a structured, machine-readable format
Requests are subject to identity verification and applicable legal exceptions. We will respond within a reasonable timeframe.
Contact for privacy matters
For privacy-related requests or questions, contact us at privacy@phonixlabs.com. Please include sufficient detail to allow us to identify your request and respond appropriately.
This policy may be updated as our website and practices evolve. The effective date at the top of this page indicates when it was last revised. Material changes will be reflected in a new effective date.